Pearce Fly Co. does not accept returns or exchanges for change of mind, incorrect size selection, or because you no longer want the item.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect, or does not meet the guarantees required under New Zealand consumer law, please contact us at pearceflyco@gmail.com with your order number and photos of the issue.

Depending on the issue, Pearce Fly Co. may arrange a repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.

Please contact us before returning any item.

Print-on-demand and personalised products

Print-on-demand and personalised products cannot be returned or exchanged for change of mind. Faulty, damaged or incorrectly supplied items are still covered by your applicable consumer rights.

New Zealand consumer rights

Nothing in this policy limits any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Contact

For returns or refund enquiries, email pearceflyco@gmail.com.